Hollyecho Montgomery

Objective:

To obtain a position where I can use my software skills in computer and system operations, and continue to grow and learn the constantly changing industry of Computer Hardware and Software.

Certifications:

I have achieved A+ Comp TIA Certification, Dell Certifications, and am a HP Preferred Technician

Experience:

, Bangor, PA 06/1998 - Present

Hardware and Software Technician & Instruction

• Taught in Software, hardware, upgrades, and user training for windows version 95, 98, 2000 and XP.

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• Designing and maintaining web pages

• Hardware break and fix instruction.

Computerrepair.com, Staples EZ Tech, & OnForce 02/04 - Present

Technician

• On-Call, On-Site, computer repair, upgrades, virus removal, and software instruction

• Utilize A+ certification and basic networking skills.

BASF, Washington, NJ, Bethlehem, PA 02/07 - 07/07

PC Support / Team Lead

• Formal and informal reporting and communication

• Delegation of tasks

• Quality control

• Change control

• Creation of machine accounts in Active Directory

• Resolution of client and migration process issues

• Change control over the migration checklist documentation

• Setup and configuration of the migration room and network

• Single point of contact for technical questions or issues pertaining to the scope of services.

  • Ability to manage multiple parallel tasks

  • Demonstrate a high level of customer service

  • Excellent oral and written communication skills

  • Strong knowledge of workstation data migration and data cleansing tools and techniques

  • Experience using Ghost for PC builds and deployments, support of WIN XP and moves, adds, changes for large groups of users.

Everly Originals, Newton, NJ 06/06 - 2/07
IT Director

Networking

• Installed two servers, setup active directory, MS Exchange, QuickBooks enterprise,

FTP services, TrendMicro security for the company, including upgrading to these services

and xp pro the 42 computers within the Company.

• Plans and implements additions, deletions and major modifications to the supporting
  infrastructure company-wide in coordination with corporate leadership.

• Oversees the implementation of network security at the corporate level.

• Anticipates future network needs, identifies proactive solutions to satisfy
  needs.

Help Desk Administration

• Corporate help desk activities and resolves escalated issues if necessary.

FastNet ISP 10/04 - 01/06

Technical Support

• Identifying and solving dialup, DSL, and hosting issues of call in customers

• Helping customers with new systems, methods and software

• Computer related problems related to customer's ISP or Operations

Medical Manager (WebMD), Evansville, IN 02/00 - 04/03

Software Tech

• Fixing related problems to both Unix and Dos/Windows Systems

• Citrix interface with remote login fix and procedures

• Installed both Computer Hardware and Software

• Trained clients and Other personal on Windows software

Kempfer Sawmill, Inc. Saint Cloud ,FL 06/97 - 06/99

Admin Assistant

• MSOffice, Quickbooks, Job Costing software, and scheduling

• Training staff on Computer software

• Computerized Truck Weight Scale

• Interview screening for management

Indiana Bolt & Nut, Evansville, IN 05/95 - 06/97

Accounting Manager

• Accounts, Quickbooks, Peachtree

• Training staff on Computer software

• Insurance Records

• Payroll maintenance

Willis Fence Co., Newburgh, IN 04/88 - 06/89 & 03/91 - 06/93

Office Manager

• Conducted Interviews

• Employee Counseling

• Multi-Division Computer Scheduling

• Created and Maintained Computerized Personnel Records

Overland Park Humana Hospital, Overland Park Kansas 06/89 - 01/90

Data Processing Manager

• Data Processing Maintenance

• Data General Server Backup

• Managed 6 Data Entry personnel

• Created and Maintained Computer Records and Reports for Hospital

Education: I am self taught and proficient with computers

Attended Vincennes University in Vincennes, Indiana *AS Degree*