3379 Flat Shoals Road, Apt. E10 ♦ Decatur, GA 30034
(Cell) 678-650-4434 ♦ (Email) [email protected]
Highly motivated Customer Service professional with over a decade of experiences in professional shuttle driving, volunteer counseling and dispatching services. Goal-oriented individual with strong team focused to align abilities with an organizations effort to increase customer loyalty and overall satisfaction. Proven ability to work in unison with staff, management and volunteers. Core Competencies:
Customer Focused Ability to “Learn on the fly” Organized
Self Starter Team Player Results Oriented
Approachability Time Management Manages complex tasks
New Birth Missionary Baptist, Lithonia, Ga 2009-2011
Provided transportation from different colleges to church services
New Birth Missionary Baptist, Lithonia, GA 2010-2011
Provided volunteer counselor leadership for a non profit organization that supports over 30,000 members worldwide. Consistently provides excellent service for member in assessing their need of encouragement and direction of available resources. Effectively communicates regularly with diverse consumers for a global organization. I also driver the transpotation buses for Newbirth Missionary Baptist Church.
Consistently responded to consumer and member needs and supporting complaint inquires appropriately. Ensures Counseling ministries standards of demonstrating excellence are always conveyed, at any point of contact.
Responsible for maintaining and accurately accounting for member profile information.
THE PARKING SPOT, College Park, GA 2007-2010
Maintained a customer-centric focus by offering all Parking Spot customers with an excellence and safe experience while providing shuttle services to and from the Hartsfield Jackson airport.
Adhered to all DOT driving standards and maintained company records accordingly.
Identified performance gaps and made recommendations to increase the overall customer experience as opportunities arise.
Inspected Shuttle regularly in advance of operating the vehicle.
Supported cashier and dispatcher responsibilities when needed.
QUIKPARK LAX, Los Angeles, CA
Shuttle Driver 2008-2009
Provided quality customer service for guest in transporting them to and from the Los Angeles airport.
Conducted cashier and dispatcher services, when needed.
City Of Refuge, Gardena, Ca 2006-2009
Book store clerk
Provided customer service in a nonprofit organization that supports over 30,000 members worldwide. Consistently provides excellent service for member in assessing their need of encouragement and direction of available resources. Making sure the Bishops and guess speakers product were sold properly.
MOTEL 6, Inglewood, CA 2006-2007
Provided customer service for guest to and from local airport.
Supported loading and unloading luggage services. Ensured a quality level of attention to details was maintained to add value to the level of service rendered to all customers.
Ensured vehicle maintained a professional and clean appearance at all times.
VALERIE COLLIER - continued PAGE 2
FIRST STUDENT SCHOOL BUS TRANSPORATION SERVICES, Gardena, CA 2006-2006
School Bus Driver
Responsible for daily transporting of students from door to door (home to school) while providing and adhering to industry safety standards.
Maintained school bus records and reporting in a timely manner.
Ensured bus maintained a neat and professional appearance at all times.
SAMMY SCHOOL TRANSPORTATION, Homestead, FL 2005-2006
School Bus Driver
Provided door to door services for students. Adhered to federal regulations and school policies by operating the vehicle in a safe manner at all times.
Supported periodical field trips as well, when requested.
FULLER LIMO-SHUTTLE SERVIES, Professional Driver, Atlanta, GA 2004-2005
PTI/PROFESSIONAL TRANSPORTATION, INC., Driver, Smyrna, GA 2004- 2005
MIAMI-DADE COUNTY PUBLIC SCHOOLS, School Bus Driver, Miami, FL 1994-2003
Valid Class “B” CDL, PS endorsements
Computer Savvy [Microsoft Suites 2003, 2007, Internet, etc.]
Ashford University online course 2010-Present
BA in Business Administration
Western International University 2005-2006
Pending Bachlors of Arts in Business Adminisration
Miami Dade Community College, Kendall Campus 2001-2002
Pending Associate of Arts Degree in Elementary Teaching
Robert Morgan Vocational Technical Institute 2000-2001
Completed one year course as a Certified Administrative Assistant