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A dependable, dedicated and creative professional with proven abilities in managing all functions in the industry of business, including leadership, team management, training, client satisfaction and employee relations.
Creative budgeting and profit evaluations while adapting to new protocol and changing environments.
Strong verbal and written communications skills, expert problem solving skills and have a proactive mindset focus on client/employee retention through proactive management.
Human Resource Management Training: Hazard/Safety Communications, Diversity in the Workplace, Performance Development, HR Compliance and Risk Management and Employee Relations.
Managed day to day operations such as: answering phones, filing, faxing, copying, etc. Handled all Human Resource matters such as: employment packages for registered and non-registered representatives, verified licenses/certifications for each agent, maintained agent personnel files and processed company appointments for new and experienced agents. Trained agents on the policy/procedures and compliance regulations of each insurance carrier and of FINRA and SEC. Implemented a client management system to track new/existing clients business and personal data. Responsible for processing client's applications for Life/Health and Annuity Insurance products. Developed and created all print/ marketing media in accordance with FINRA guidelines, website design/content, Team Operating Agreement and seminar material.
Managed day to day operations such as: answering phones, filing, faxing, copying, etc. Monitored lead logs for the loan officers. Assisted the HR and Marketing Directors' with marketing initiatives for the public and employee recognition programs. Partnered with other team members in creating a First Time Homebuyers Seminar and Credit Repair Symposium.
Opened and managed the operations for a mortgage broker business that specialized in Sub-prime loans, down payment assistant programs, VA and FHA loans. Created, implemented, revamped and facilitated training material for four loan processors and fifteen licensed Mortgage brokers using calyx software. Conducted internal audits and cash control procedures; monitored and maintained budget: managed staffing requirements and operational procedures.
Performed many job roles from Attractions, Merchandise and Food Services Hostess; Talent Casting & Booking Coordinator, Global Training Facilitator, Character and Parking Greeter Trainer and Special Events coordinator. Performed in shows and parades and an Entertainment Manager. Responsible for and served as the Diversity, Safety, cast Communications and Recognition Manager for Disney MGM Studios and Disney Animal Kingdom.
§ Georgia Life, Accident & Sickness #841581
§ Licensed Mortgage Broker in Fla. 2002
§ Certified Loan Processor