Carmen G. Walker

2553 E. Pikes Peak Ave. # K-202

Colorado Springs, Colorado 80909

OBJECTIVE

Seeking a position that will utilize my administrative skills and abilities

SUMMARY OF QUALIFICATIONS

• Excellent public relations and communications skills, work well with others.

• Very well organized, accurate record keeper and compiling of data.

• Knowledge and experience with Windows, MS Word, Excel, Outlook, Access.

• Bilingual: read, write, and speak Spanish.

EXPERIENCE

Kiowa Engineering Corporation, Colorado Springs, Colorado

October 2001 to Present

Administrative Assistant: Process and maintain all appropriate paperwork including daily correspondence, creating and maintaining information systems and bank deposits. Assist Engineers with proposals, project set-ups, reports and scheduling. Other responsibilities include, vendor communication, office purchasing, deliveries, invoicing, answering phone, filing, and faxing.

UtiliQuest LLC, Colorado Springs, Colorado

May 00 to July 01

A/R Billing Supervisor: Oversee all facets of billing department. Responsible for all weekly billing, progress reports, maintaining database, and supporting staff during vacations and absenteeism. Work closely with clients regarding contracts, research all invoice adjustments, and follow up on any other projects as assigned. Also responsible for payroll to include, daily attendance, all requests for time off, and any deductions. Other job duties include invoicing, reconciliations, filing, faxing, data entry, and answering telephones.

Data Entry/ Billing Clerk

Audit and input all daily billing into MS Access, close out tickets, assist with payroll and filing.

Questec Specialties Corp., Colorado Springs, Colorado

January 00 to March 00

Office Secretary: Processed and maintained appropriate paperwork, correspondence, document transactions, and calculations. Daily office operations included; typing, filing, faxing, scanning, data entry, payment processing, and answering phone. Position also required the ability to complete multiple tasks in a timely manner, and the ability to properly perform all office procedures without supervision.

EXPERIENCE (continued)

Sparrow and Jacobs, Colorado Springs, Colorado

June 99 to January 00

Marketing Consultant: Worked closely with customers to develop marketing programs; accepted and processed phone, fax, and mail orders and posted payments. Other office duties included filing, faxing, data entry and answering multiple phone lines.

Future Call Telemarketing, Colorado Springs, Colorado

December 96 to May 99

Supervisor: Monitor Telephone Sales Representatives assigned to system on a daily basis. Evaluate and score the sound quality of calls made to prospects (two per minimum). Provide Representatives with feedback and role play, and ensure that all proper procedures are implemented including; script usage, rebuttals, proper responses to questions, closing responses, keying calls correctly, and overall product knowledge. Track system statistics including but not limited to sales per hour, contacts per hour, and conversion. Complete and turn in all necessary paperwork.

Telephone Sales Representative: Contact customers on behalf of clients in quality representation of selective products and services; complete credit card applications, balance transfers, and process orders for services. Provide answers to all questions, respond to all objections, present proper rebuttals, and dispense as much Information as possible. Occasionally work on Spanish speaking projects, and verify and record all daily sales.

Otero Junior College Child Development Services, La Junta, Colorado

October 95 to November 96

Head Start Assistant Teacher: Assessed the developmental level of children by using specified instruments, wrote daily anecdotes, submitted all required reports and necessary paperwork to lead teacher by required due dates. Track educational activities for parent's, and children on a BI-weekly basis, made required home visits (two per minimum). Developed Individualized Education Plans for children; implemented weekly lesson plans; maintained positive rapport with children, and ensured the supervision of children during all activities.

EDUCATION

Otero Junior College, La Junta, Colorado

Associate of Arts Degree, Behavioral Science, 1995

Otero Junior College, La Junta, Colorado

High School Equivalency Diploma, 1984

References Available Upon Request