Robin M. Porter

1423 Jackson Street, NE • Washington, DC, 20017•·

Objective: To obtain a challenging position that will provide the maximum opportunity career enhancement with professionalism and growth

ROBIN M. PORTER

SUMMARY

• Over 20 years of administrative experience with medical and legal skills.

• Analytical and creative thinking.

• Handle customer complaints and concerns

• Related experience in medical field.

EXPERIENCE:

West View Medical

February 2008 to present

Assistant training Coordinator on call

Assisting in the training of the new employee’s rule and regulations

How to use the ADP computer time sheet system.

Using customize medical application to document clients progress on the daily bases

.

NCI Inc

Reston VA.

March 2008 to June 2008 Government Contractor GAO

Helpdesk Analyst Admin.

• I serve as an initial point of contact for hardware and

• Software related problems in a 3,500-user environment.

• My daily duties require me to troubleshoot, research, diagnose, and resolve technical issues I have helped to process 2,344 tickets dealing with computer problems, technical questions, access rights, account creations, and account deletions.

• lMS Office, Hummingbird DM, Novell, GroupWise, Heat, RSA Keon,

• AT&T Dialer, and Travel

• The average productivity rate for the entire Help Desk during the same time period was 30 to 40 calls per day.

• Laptop testing for new hires

• Helped with the roll out or migration of new tokens for the keon management system.

• Assisted in the training for new hires.

• (MS Windows

• NT/2000/2003, Active Directory, Citrix server

• Windows XP

• Vista office 2007

SMS Products INC.

McLean, VA

June 2007- Oct -2007 Government Contractor

Senior Systems Engineer (Acting) for the United States Capital Police Department

Consultancy, installation, configuration, administration, troubleshooting and

Project management. Network Operating Systems (MS Windows

• NT/2000/2003, Active Directory

• Recovery of programs and document through active directory

• Identifies group permissions and policy in active directory

• Updates security softer ware and alerts in active directory

• Account setup for the active directory registers

• Collaboration Solutions (MS Exchange, MS WSS, MS Share point Portal Server, MOSS 2007

• High Availability & Storage Solutions (Clustering, Load Balancing, SAN, NAS...)

• Server Based Computing (MS Terminal Server, Citrix,)

• Systems/Enterprise Management Solutions (Altiris, MS SMS, HP SIM, ...)

• Database Environments (MS SQL Server, SQL RS,)

• Virtualization Solutions (VMware, MS Virtual Server)

• Large migration projects

• Microsoft, HP, Altiris, Citrix, Vmware

Advance Technology System

Feb 2007- May 2007 Temporary

IT/helpdesk support/software developer/ tester /Gov. Contractor for HUD

• Providing day –to-day technical for specialized software support for offices.

• Routinely operated photocopiers and fax machines

• Testing for errors in specialized software

• Timing the quickness of work loads and dropdowns

• Helping to develop statically software

• Escalating Dev Traker tickets and remedy when necessary

• Lotus Notes

• Outlook 2003

• Win. XP

Data Group INC.

Annandale, VA

Jan 2006- Feb 2007

IT/ Help desk / Admin Gov. Contractor for The Washington Navy Yard and ESGR

• Provide day-to -day technical support for office.

• Routinely operated photocopiers and fax machines.

• Repaired and fixed computers.

• Managed database and networking center.

• Performed major upgrade on computers.

• Heat tickets and Remedy

South Eastern university

Washington, DC

2004-2006

Full Time Student

Computer Science Engineering

Volunteer in the local Community

Troubleshooting and fixing computers

In libraries communities reccenters

Capital Hilton Hotel

Washington, DC

Jan 2002 –May 2004

Hostess Manager

• Conflict resolution and self-motivation.

• Handle customer complaints and concerns

Family Community Life Service Internship

Washington, DC

Sep 2002 – Feb 2003

Computer Technician

• Provide day-today technical support for office.

• Handle customer complaints and concerns

• Heat tickets and Remedy.

EDUCATION:

Howard University School of Bus

Bs Degree Business management Washington, DC

03-36-1992

South Eastern University Degree AA Washington, DC

06-22-2006

Computer Science

Certifications

MCSE / ISMA/ Win 5.1/ Acct.1/MCP/ Certificate

508 Universe GSA Certification

06/11/2008 Washington, DC

NMCI Certifications Washington, DC

09/11/2006

AD Level 1 Awareness /PKI and CAC/ OWA Policy/

Out look Mail Box/ Black RAS/Cellar RAS/ Broad Band RAS

Learning Key Training Center Washington, DC

Computer Tech Certificate A+

12/01/02

University of DC Washington, DC

MS Proficient MOUS Certificate

06/27/01

Reference furnished upon request