Carmine D’Onofrio

55 Maple Avenue
Derby, Connecticut 06418
To become a member of an information technology organization (team) where I can utilize my 15+ years experience as a Unix systems administrator and 2+ years as a Supervisor of Backup & Recovery group.
To secure a position where I can grow my career as an individual and as a significant contributor to my employer’s business goals.

Summary of Qualifications:
15+ Years Experience within Information Technology as a Unix Systems Administrator
which includes:

Solaris 2 thru Solaris 9 and SunOS 4.1.X
3+ years Experience with AIX 4.3 thru 5.3
1+ years Experience with HP9000
2+ Years Experience as a Supervisor for Backup and Recovery group
3 years Experience with Backup Express software V2.1.5D thru V2.3.1
1 year Experience with Veritas Cluster Server V2.0 for Solaris

1 year experience with SAN environment for backups

7+ Years experience with Tech Support

3+ years experience with Customer Service

2+ years experience with Data Center Management

Including Server consolidation, Data Center redesign, Network Wiring
Team Building and Leadership skills
Excellent communication and interpersonal skills
Excellent Verbal and Written Skills

Education:
Bridgeport Engineering Institute, Fairfield, CT Graduate 1994
Bachelor of Science – Electrical Engineering

Hardware Experience:
SUN - Sun Fire V480, V440, V220 and 280R, Sun Fire V100, Netra X1, L80 Tape Library Box, IBM-RS/6000, P690, P650, P670 and P570
HP - HP9000 Systems, HPLaserjet
Other – PC’s- Gateway2000, HP Vectra500, Compaq, Knowledge of EMC


Software Experience:
SUN - Solstice V4.2.1, SunRay V1.1 thru V1.3, On-Line Detective for SUN
V15, Control Tower Console Manager V1.00a, StarOffice V5.2 (UNIX
based), Disk Suite, VI Editor, C Shell Programming, Applix, Cadence and
Veritas Cluster Server V2.0.
HP - Omni backup, HP OpenView
PC - Word for Windows V6, Word Perfect, Visio, Power Point, StarOffice V5.2 (PC
Based), Lotus 123, Remedy
Other - Tivoli Workload Scheduler, Backup Express V2.1.5D & 2.3.1, CRM v3.0.

Operating Systems:
SUN - Solaris 2 thru Solaris 9, SunOS 4.1.X
IBM - AIX4.3 thru 5.3
HP - HP9000

Window Systems:
SUN - CDE, Gnome V1.4, Volume Manager/SUN StorEdge, Answerbook,
SunView, Admintool
IBM – SMITT
HP – SAM
PC - XP (Home Base), Windows 2000, Windows 95 and 98, Open
Windows 3, Vista, Apple

Networks: NIS, NFS, DNS, TCP/IP, PC-NFS
Internet: Netscape, Internet Explorer, Mazilla Firefox

Professional Work Experience:

Cablevision, Shelton, CT August 2008 to Present

Technical Support / Customer Service

To troubleshoot Level 2 technical support calls from Optimum Online and Digital Set

Top Box customers who are using the supported software/hardware.

Specifically:

Guide customers through established troubleshooting procedures

To identify and resolve technical problems

Educate customers how to troubleshoot the equipment

Provide highest quality customer service

Participate in special projects

Perform other duties as assigned

WHI Solutions, Inc, Milford, CT March 2008 to July 2008

Technical Support

To Support all aspect of the software AutoEase for all of the clients this also includes

documentation. To make the documents easy to understand and to install

Specifically:

Help Desk Support

Software and Hardware support

Documentation - technical writing

Review all of the current documentation and make them easy to understand

Go on site to customer to install AutoEase software

Setting up Printers to print from the AutoEase application

IBM (Consulting), Southbury, CT September 2006 to October 2007
Technical Lead
To Support Command Center Duty Manager in understanding technical
and business implications of Severity 1 and Severity 2 incidents
Specifically:
Support initial triage on problem
Ensure all technical support teams involved as appropriate
Co-ordinate the technical resolution of the problem
Understand the technical risks and their mitigation
Identify likelihood of problem
Support System Engineering and Project teams
Review all changes proposed to the delivered services
Work with nominated Technical Escalation Manager

Oxford Health Plans, Inc. Trumbull, CT September 2005 to September 2006
Sr. Computer Technical Administrator
Solely responsible for maintaining Unix servers including
backups of the Unix and NT environments, plus Data Center
responsibilities
Specifically:
Installing and configuring SUN and AIX servers

Hardware consists of installing cpu’s, memory cards, disks, components on the

main mother board, network cards and power supplies
Jumpstart installation for Solaris Servers and Clients
Solstice Disk Suite
Checking and Repairing File system
Performance Monitoring and Tuning
Network Configuration
Securing Solaris environment servers
DNS and NIS Installations
Veritas Volume Manager
HBA Installations
Backup Express software for backing up Unix and NT servers using
Tivoli Workload Scheduler
Wiring management, racking servers and network connectivity
for the Data Center

Oxford Health Plans, Inc. Trumbull, CT January 2003 to September 2005
Team Lead - Production Turnover & Backup Recovery
To control all aspects of Production turnover and backup management for
all platforms which include Solaris 6 thru Solaris 9 and AIX 5.2 and 5.3.
Specifically:
Managing Production Turnover, Backup & Recovery for all Unix platforms and NT platforms
Managing Data Center activities, including :

data center redesign

setting up power and wiring solutions for space requirements

setup all hardware to fit in the correct cabinets
Managing Disaster Recovery schedules
Installing and Configuring Sun servers

Hardware consists of installing cpu’s, memory cards, disks, components on the

main mother board, network cards and power supplies
Installing and Configuring Unix Operating Systems for Sun Servers
Backup scheduling using Tivoli Workload Scheduler
Plan, organize and control the activities of staff
Setting up yearly budgets for ordering media and equipment for the
Data Center
Review and evaluate personnel performance and prepare performance appraisals
Responsible for the employee motivation, counseling, discipline and
changes in status of employee supervised
Managing and administrating detailed schedules for all Unix and NT platforms
Provide Unix technical training and operational assistance to the staff
Backup software support for entire group
Evaluate software, hardware and facilities projects for all platforms
Help Operations with Batch Jobs and scheduling

USCO Distribution, Naugatuck, CT June 1998 to June 2002
Systems Engineer
Solely responsible for maintaining SUN UNIX Systems.
Specifically:
Installing, configuring and maintaining SUN Servers

Hardware consists of installing cpu’s, memory cards, disks, components on the

main mother board, network cards and power supplies
Installing, configuring and maintaining UNIX operating Systems for
SUN Servers
Configuring and maintaining UNIX environment utilizing TCP/IP, NIS
and DNS
Setting up over 70 SunRay1 workstations for the user community
Setting up and maintaining E-mail Server
Performing regular backups and restoring data
Writing small shell scripts for backups and systems maintenance
Writing Procedures for system specifics
Supporting over 70 users
Helping other groups with technical Information which included HP
systems
Creating and removing user accounts on SUN and HP systems
Writing Procedures for Disaster Recovery
Setting up Veritas Cluster Server for SUN platforms

Oxford Health Plans, Inc. Trumbull, CT June 1995 to June 1998
Senior Systems Administrator
Primarily responsible for maintaining SUN and IBM AIX (UNIX)
Systems.
Specifically:
Supporting over 2000 users at several sites
Installing, configuring and maintaining Print Servers on IBM and SUN
Platforms
Installing, configuring and maintaining UNIX Operating Systems for
SUN and IBM (RS6000)
Configuring and maintaining the UNIX environment utilizing TCP/IP,
NIS and DNS
Supervised over 100 nurses (24x7) at 3 different sites
In Charge setting up Network Appliances Box for users home accounts
In Charge of INGRES Database to set up Nurses on Call
Writing small shell scripts for System backups
Writing Procedures to train new UNIX systems administrator

Norden Systems, Norwalk, CT May 1987 to June 1995
UNIX Systems Administrator
Primarily responsible for maintaining SUN UNIX Systems.
Specifically:
Installing, configuring and maintaining over 100 SUN servers
Configuring UNIX kernel and installing UNIX Operating Systems
utilizing SUNINSTALL
Configuring and maintaining UNIX environment utilizing NFS, NIS and
PC-NFS
Creating and maintaining Domain Name Server
Electronic Mail communications internally and to the Internet
Writing small shell scripts for specific users or administration purposes
Performing regular backups and restoring data
Configuring Gateway2000 with MSoffice software, MSoffice Mail setup
and Network setup
Responsible for training new users on SUN UNIX environment
Creating, adding and deleting users as well as maintaining systems and

users passwords
Recovering system crashes and restoring lost files and accounts

Reference: Upon Request