Profile

Innovative Professional with more than 15 years of progressive experience in diverse business environments, recent college grad with a degree in Business Administration. Seeking a challenging, entry level office position in which acquired expertise, creative talents, and commitment to excellence will have valuable application. Demonstrated areas of accomplishment:

Customer Service Training/Development Organization Skills MS Office

Leadership Skills Team Management Data Processing Presentation Skills

Professional Experience

11/2008 – 12/2008 Returned Items Processor ACE Cash Express, Irving, TX

1. Temporary assignment responsible for recording all returned items with correct return code & charge back date in AS400 database.

2. Average processing speed 650 items per day.

2007 – 11/2008 Item Recovery Specialist ACE Cash Express, Irving, TX

3. Temporary assignment responsible for reconciling check deposit variances and recovering missing items.

4. Utilized AS400 Query to extract necessary data from multiple databases

5. Reconciled August thru October 2007 for 15 multi-million dollar accounts & over 1600 centers in 30 days

6. Communicating with Center Managers, District Managers & Region VPs, assisted in recovering over $15 million in outstanding checks from August thru February for 15 multi-million dollar accounts in 60 days

7. Responsible for ongoing recovery of 60 day current missing and non-conforming items

2003 – 2007 Manager/Owner Coaching America’s Teens, Euless, TX

1. Created non-profit organization to assist teenagers in creating a vision for their future, via weekend workshops.

2. Organize, manage and direct team of individuals in bringing the organization into reality.

3. Surveying target markets, developing marketing strategies and related business planning documents.

1999 – 2003 Warehouse Manager Snack Attack, Inc., Dallas, TX

8. Responsible for organizing, supervising and directing route personnel

9. Manage the operations of supply warehouse

10. Emphasis on customer retention and acquiring/selling services to new clients

1995 – 1999 Route Driver Snack Attack, Inc., Dallas, TX

1. Timely delivery and customer service to vending clients

2. Manage recommended inventory levels.

1993 – 1995 Product Handler Venture, Inc., Arlington, TX

3. Manage recommended retail shelf inventory levels.

1992 – 1993 Banquet Manager/Bartender Best Western Hotels, Stillwater, OK

1. Manage and direct catering operations to include such duties as selecting and costing menu items, pricing, arranging for temporary help and equipment rental.

2. Supervise the preparation and service of food and refreshments, as well as clean up.

Education and Training/Extracurricular Activities