Cuyahoga Falls, OH
8/14/2004-Present
Special Services Associate
The Home Depot
Entering special and regular stock orders. Interacting with customers on a professional basis, including defusing problematic situations and customer satisfaction issues. Accounting for special order inventory by doing inventory reports. Cashier certified. Training in computer applications associated with the special services program. Excellent typing skills. Phone operator skills.
- Multiple customer service awards and recognitions. Top credit card sales associate in 2008. Maintain excellent inventory of special orders, which benefits the customer and the company. Train, and have trained, many associates and managers in the special services system. Interact with a very diverse community ranging from professional contractors, to the wide range of "do-it-yourself" customers. Maintain customer relationships, with multiple repeat and regular customers. Some will wait in line to deal exclusively with me, even for a simple check-out.