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Gretchen  S.  Washington
 
 

Objective:
I am seeking employment with a reputable company that will afford me an opportunity to utilize the skills I have acquired both personally and professionally. My career goals are simple and direct. I will do my best to improve myself in the company I work for, creating the best possible professional relationship for all concerned.
 
  Employment History:
  Performance Communication Technologies (
Clinton Twp, MI
07/07/09 - Present		 Sub Contractor
Take inbound calls from customers concerning sales. Make outbound call to complete sales. My duties include but are not limited to data entry, answering multiline phone,and assisting in sale completion.
 
  Randstad Work Solutions
Troy, MI
10/2007 - 06/2008		 Temporary Assignment Agent
Responsible for filling and completing temporary job assignments as directed by company. Assignments may include but not are not limited to data entry, filing, answer multiple phone lines, make outbound calls and order supplies.
 
  Thrifty Car Rental
Sterling Hts., MI
02/2006 - 09/2006		 Counter Sales Agent
Responsible for opening and closing the location. Make and receive reservations for car rentals as well as opening contracts. Handle all petty cash and make necessary bank deposits by day's closing. Data entry. Filing. Accepting all inbound and making outbound calls. Accommodate rentals for dealerships and body shops. Responsible for the management of the store.
 
  Thrifty Car Rental
Colorado Spgs., CO
10/2005 - 02/2006		 Counter Sales Agent
I am responsible for making and receiving reservations for car rentals as well as opening contracts. Also giving the options of having coverage on the vehicle or possibly upgrading to a more suitable vehicles. I also close contracts that are currently open by accepting cash or charging to the credit card of the customer choice.
 
  Associated Community Services
Southfield, MI
05/2005 - 07/2005		 Telemarketer
Make outbound calls to clients. Arrange donation and payment dates for the Cancer Fund of America.
 
  Advanced Customer Services
Madison Hts., MI
02/2005 - 05/2005		 Make outbound calls to business owners. Set appointment to arrange package drop-offs as well as pick up dates for the credit card terminals
 
  Education:
  Diploma
Major: High School
Heart Academy
MI 		 Major: Nursing
Baker College of Mt. Clemens
MI 
     
   
   
 
  Skills and Abilities:
Computer Literate Intermediate Currently used / 10 years Customer Service Intermediate Currently used / 5 years Data Entry Intermediate Currently used / 5 years Filing Intermediate Currently used / 5 years Inbound Calls Intermediate Currently used / 4 years outbound calls Intermediate Currently used / 4 years