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1414 Elm Drive ¿ Philadelphia, ¿ ¿



·   Certified Professional in Human Resources (PHR) with additional state certification in California (PHR-CA) offering a 13-year HR career distinguished by commended performance and proven results.

·   Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.

·   Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports.


HR Department Startup

Employment Law


Mediation & Advocacy

HRIS Technologies

Staff Recruitment & Retention

Employee Relations

Alternative Dispute Resolution (ADR)

Benefits Administration

HR Program/Project Management

Orientation & On-Boarding

Training & Development

Performance Management

Organizational Development

HR Policies & Procedures  


Provides voice and data communications systems for small and mid-sized companies.

HR Generalist, 2005 to Present

Recruited to help open new company branch in Los Angeles, guiding the startup and management of a full spectrum of HR operations, systems and programs. Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR generalist workplace issues.

Key Results:

·   Played a key role in ensuring the successful launch of Los Angeles office. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.

·   Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch's employee-retention rate of 89% within an industry where high turnover is the norm.

·   Negotiated approximately 50 salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and non-exempt level.

·   Brought workers' compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury.

·   Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.

·   Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.

·   Introduced company's first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide.

·   Revised job descriptions across all levels and 50+ categories. “Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position.


CONTOSO, LTD. — Lake Forest, CA

Leading home healthcare company employing 4,500 professionals.

HR Representative , 2000 to 2005 HR Assistant , 1995 to 1997  
Promoted to fulfill a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records. Co-chaired annual flex-enrollment meetings, resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews.

Key Results:

·   Trained 25-member management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions.

·   Co-developed company's first-ever standardized disciplinary procedures and tracking system that insulated company from legal risk and ensured consistent and fair discipline processes.

·   Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.

·   Reworked new-hire orientation program to include HR information and company resources.

·   Saved company thousands of dollars every month by reducing reliance on employment agencies. Brought the majority of formerly outsourced recruiting functions in-house to reduce billable hours from 200+ to less than 15 per month.



Bachelor of Arts (BA) in Psychology (with honors), 1997

Activities: Worked concurrently during college as a sales rep and team supervisor for ABC Video Store.

HR Designations:

·   PHR-CA (Professional in Human Resources with CA state-specific certification), 2004

·   PHR (Professional in Human Resources), 2002


Professional Development:

·   Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers' compensation and workplace safety/security.


·   Society for Human Resource Management (SHRM)

·   Staffing Management Association (SMA) of Southern CA