Diana S. Williams

• Savvy, results-oriented leader with 10 years of managerial experience in the marine products industry. Proven success in managing multiple employees in a setting of over 100,000 products. Experience in customer service includes partaking in an elite manager pilot program to enhance the quality of sales. Innovative thinker and earnest customer service representative who can apply extensive sales knowledge to enhance the opportunities of a flagship company.

Areas of Expertise

Professional Experience

Store Manager, 2/2000-6/2009

Previous Positions: Cashier, Assistant Manager 2/1999 to 2/2000

Promoted to manager position to recruit, train and supervise store associates in a new location. Established an environment in which customers experienced high levels of service and associates were motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at point of sale. Selected Contributions:

• Directed all operations of the store, including; ensuring an excellent sales and service experience with customers, meeting and exceeding the store’s annual sales goal, accountability for the Profit and Loss statement, inventory shrinkage and high quality of work life results.

• Led fellow associates by offering exceptional customer service, by greeting customers, engaging them in conversation to determine their specific needs, provide product knowledge to customers and suggestively sold items and additional services that customers may not have anticipated.

• Directed the scheduling of associates to effectively ensure maximum floor coverage for excellent customer service and achieving store sales within the store’s payroll budget. Attended to the process of completing employment and payroll paperwork in a timely manner.

• Recruited, hired, trained, coached and disciplined store associates, while communicating important information about products, company policies and guidelines, sales techniques, or any other vital business related issues.

• Verified Loss Prevention standards were consistently met, achieving a store audit score well under the expected goal of one percent over a decade of exceeding standards.

•  

Sales Associate

Was responsible for selling vehicles to customers and providing them with product information and excellent customer service to ensure a positive buying experience. Selected Contributions:

• Ensured the customer understood the vehicle's operating features, warranty, and paperwork.

• Maintained an owner follow-up system that encouraged repeat and referral business and contributed to customer satisfaction.

•  

•  

Office Manager

Responsible for the efficient operation of a boat construction business. Selected Contributions:

• Guaranteed all stock was available for prompt use and contacted suppliers to order required parts when necessary.

• Assured employees were paid efficiently and that company finances were current.

• Motivated customers to experience and purchase a quality custom made vessel.

•  

Restaurant Manager

Coordinated the efficient operation and profitability of the restaurant while maintaining a steadfast reputation for casual excellence.

• Estimated food and beverage costs while supervising portion control and quantities of preparation to minimize waste. Performed frequent checks to ensure consistent high quality of preparation and service.

• Supervised operation of bar to maximize profitability, minimize legal liability, and conform to alcoholic beverage regulations.

• Reviewed and monitored book keepings and other financial entities, to ensure that they conform to budget limitations.

•  

Education and Training

High School Diploma; concentration in business studies

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, and performance assessment.

Computer Skills