Objective

To obtain a challenging and rewarding position in the management industries / home health care that will utilize my skills set and further my management / home health career

Summary  qualifications

2008- Still Employed ResCare Irving, TX Mgr/Supervisor

Responsible for the overall operation of assigned service sites(s) including: staff, budget, compliance with State/Federal Regulations or standards of service, and general quality of service to person(s) served in these programs. My tasks are highly complex and require negotiation and communication skill, organizational abilities, advocacy skills, and overall business sense. As a Home Manager, my primary duty is to manage and supervise direct care staff. I am responsible for the hiring, firing and disciplinary recommendations for my staff.

2006- Still Operating S.B Cleaners McKinney, TX

Owner/Operator 

Responsible for the biding on all jobs, customer concerns, to ensure all jobs are completed in a timely matter, and to ensure the customer was very pleased with all job performance. I am over the entire payroll, budget, inventory, & the marketing. Accounts receivable, accounts payable, scheduling all upcoming jobs, As of today Aug. 2009 we have had zero safety issues, zero customer complaints.

2005 – 2008 In Town Suites Dallas, TX General Manager

Responsible for day to day operations of the facility, to include housekeeping, marketing, P&L, budget, forecasting, maintenance, training, payroll, inventory, interviewing, hiring and managing staff, front desk operations, night audit, and security. Maintain all records accordingly with state and federal laws. In my first full quarter on site I improved revenues by over $200,000 from previous year. Implemented training guides and standards for all departments. Achieved 100% capacity and was #1 for the month of October for revenues in the entire company, a first for this site. Developed ongoing relationships with area businesses which improved referral rates. My rates have gone up 3 times since my arrival and still I have improved on the capacity from the previous year’s quarters.

2004 – 2005 Jack Henry & Associates Allen, TX Data Entry Clerk for Check Collect

Responsible for inputting all the checks that come in from clients. I handle the ACH Payment Report; I do the mass updating, the credits for the merchant and the check writer.  I deal with returned mail, the Partial Collection Query and the intercepts. I deal with getting the merchant statements out and the statements to the check writers.

2002 – 2003 Best Western Inn Birmingham, AL Assistant General Manager/Front Desk Manager

Responsible for all front desk operations to include guest services, payroll, night audit, accounting, phones (up to nine lines), faxing, sales, filling, data entry, handling the applications, hiring and terminating, trained and briefed new employees on benefits, reservations, accounting issues, group blocking, group check-in and check-out, ordering supplies, handling housekeeping issues, monthly budgets, and maintenance issues. Also had apartment rentals onsite that I also did sales for and marketing. Responsible for the safety, security, and welfare of all guests assigned to quarters. Ensuring customer service, dealing with guests concerns, and issues.

1999 – 2002 University Inn Montgomery, AL

Assistant General Manager/Front Desk Manager

Responsible for all front desk operations to include guest services, payroll, night audit, accounting, phones up to nine lines, faxing, filling, data entry, handling the applications, hiring and terminating, trained and briefed new employees on benefits, reservations, budgeting, group blocking, group check-in and check-out, ordering supplies, handling housekeeping issues, and maintenance issues. Used SIMS system and then converted to Sabre system. I wrote training guides and was responsible for training employees of how to use the Sabre system. Responsible for the safety, security, and welfare of all guests assigned to quarters. Upscale facility catering to congressman, Generals, etc. Ensuring customer service, dealing with guests concerns, and issues. In charge of operating the largest lodging front desk facility in Alabama 1370 rooms, University Inn operates 24 hours 7 days a week, 365 days a year, scheduling for 21 employees.

1996-1999 Express Personnel Montgomery, AL

Administration Assistant

Handling all incoming phone calls up to six lines, payroll, filing, faxing, and data entry In charge of all applications, inputting their information in the computer and assigning jobs to fit their qualifications. Accounts receivable, accounts payable. Trained and briefed new employees on benefits, hiring and terminating, Ordering office supplies

Education

Penn Foster

I am attending Penn Foster University for Medical Transcriptions

Canadian Valley Vo-Teck

Certificate Of Training In Phlebotomy

Belford University

Bachelors Degree in Restaurant and Hotel Management

Belford University

Associates Degree in Business Management

Cameron University

I attended Cameron University for my basics of education.

New Horizons

Certificate of Completion in Beginning Excel 97

Rockhurst University

Certificate in the Essentials of Managing the Front Desk

Disney Institute

Completion of Disney Institute of Training

Rockhurst University

Certificate of Continuing Education in Highly Effective Criticism & Discipline skills for Managers and Supervisors

Rockhurst University

Certificate of Training in Funds Handling Training

Rockhurst University

Performance Plus-Supervisory Skill Builders Course

Awards received

Certificate of Appreciation for the months of November-99, December-99, March-00, April-00, June-00, August-00, May-01, June-01, July-01, and August-01.

• Employee of the month February-2001, & September-2001

• Employee of the Quarter October,2001~December,2001

• NAF Superintendent of the Quarter 1 October~31 December 2001

• 42^nd Support Group Wing Superintendent of the Quarter 1 October~31 December 2001

42^nd Support Group Annual Award Superintendent of the Quarter 1 October~31 December 2001